Application Managed Services Support
A customised support engagement that focuses on IT operation, technical risk mitigation, and augmenting our customers with the necessary skills to manage day-to-day business tasks.
Efficient operations lead competitive and sustainable businesses
The reduction of operational costs and wasted expenditure combined with smarter resource utilisation and improved productivity directly impacts an organisations bottom line. We help our customers to optimise their processes and deliver the returns demanded by shareholders.
It is critical that your enterprise applications be supported by competent, knowledgeable, experienced IT experts as economically as possible.
Focus.one will enable a more cost-effective and reliable application management while simultaneously freeing up your IT staff to focus on areas that are more strategic to your core competencies.
Customer Challenges
The demand for stable, mission critical business system landscapes is constantly under threat by evolving technologies and increasing IT complexity. The added pressures of increasing industry competition, attracting and retaining skilled resources, and changing support requirements makes it difficult to contain or predict support costs.
Why Focus.one
We understand that our customers have to meet the ever changing demands of their customers. This constant change creates fleeting opportunities that can only be capitalised on by flexible organisations.
With Focus.one SAP Application Management Services (AMS), organisations can reduce the cost of managing their SAP system landscape and free up resources for improved flexibility and performance, using a co-managed or fully outsourced service delivery model. Our Application Management Services help organisations with a flexible, tailored service across multiple locations. Our proven Managed Services delivery approach based on the ITIL and RunSAP frameworks, ensures synergy between business processes, technology and infrastructure components.
Engage the Focus.one Application Management service and allow trained experts to assume the responsibility of protecting your application investment.
Service Delivery Management
Technical and
Functional Support
System Administration
and Monitoring
Experts on Demand
Application Support and Maintenance Services
SAP Functional and Technical incident support is delivered based on service level agreements and guaranteed response times. Our expertise extends across all SAP technologies and functional areas. With application support services, your
are resolved quickly and efficiently. Incoming requests are classified, qualified, categorized, and managed through the service desk tools.
Experts On-Demand
Organizations can reduce costs and augment their business by leveraging the extensive SAP functional, technical or development experience for short-term engagements.
Up to 150 hours of support work, at an extremely low rate, to benefit you
No long term contract required
Service packages based on small, medium or large.
System Administration and Monitoring
Our system administration team supports implementation and rollouts for new SAP projects through system configuration support and transport management, while our monitoring team uses SAP provided tools to monitor system performance and execute corrective and routine maintenance activities.