Emergency Solution - eEPIC (Disaster management solution)

Solution Overview

The Public Safety and Emergency Management Solution (PSEM) provides a common platform across Command and Control Centers, with spatial visualization of resources and incidents.

It provides the ability to facilitate multi-disciplinary preparation, mitigation, response, and successful timeous resolution of incidents ensuring the optimal use of resources.

Through a co-innovation partnership with SAP this solution was a first of its kind and won a SAP quality Award for innovation in 2017.

  • Business Challenges
    Ineffective Resource Utilisation without spatial understanding
    No common view of demand
    Limited ability to match resources to demand and capabilities
    Disparate Information Systems
    Data integrity issues
    Delayed reporting and no feedback communication
    Multiple call centres; duplication of incidents and wasteful use of resources
  • Business Benefits
    Common view of resources and of demand
    Create pre-planned service requests with ability to allocate resources
    Resources are tracked real-time
    Create single common platform, within departments and within directorate
    Provide real-time data (dashboards) and enhance ability to extract reports
    Provide instant updates to first responders directly in-field
    Provide visual updates to command and control centres from in-field
    Situational Awareness and alerts
  • Solution Components
    The PSEM Solution is built on the SAP Platform with value added solution extensions and accelerators:
    The SAP Solution components includes. SAP Hana Enterprise
    SAP Contact Centre
    SAP Mobile Platform, incl. Afaria
    SAP BoBJ